Frequently Asked Questions

What is your return policy?

Core Medical has a 30 day return policy from the date of purchase of an item. Any returned items priced at $200 or more will be subject to an automatic 15% restocking fee.

Click to learn more about our Return Policy

I ordered the wrong size. Can I exchange my item for a different size?

All sizing charts are provided by manufacturer. Core Medical is not responsible for size issues. We can exchange an item for a different size upon request. For size exchanges please include size needed along with return and the new size will be shipped once return in received. Return postage is the responsibility of the buyer. Postage of the new requested size will be paid for by seller.

Click here to Exchange Size

Can I get a refund on my order?

Core Medical may issue a full refund or partial refund for an order. If a new item is returned opened, returned as unwanted (i.e. not defective), or order cancellation request is received after item has shipped the seller may deduct up to a 15% restocking fee from your refund to cover original shipping costs (when free shipping is used) or the cost of processing a new item to used.

Due to hygiene concerns, compression shorts or cold therapy pads are non-­returnable if they have been used.

When will my order ship?

We will typically process and ship your order within 24 hours for items that are in stock. Orders received after 12pm PST will be processed on the next business day.

Please note that some items are shipped directly from manufacturer. Back orders can sometimes occur when a manufacturer is out of stock. We will notify you within 1 business day if your item is out of stock along with the in stock date.

Do you carry Medicare approved products?

Yes! At Core Discount Medical, we take pride in carrying a wide variety of Medicare-approved home medical equipment and devices, including back braces, back supports, lumbar support, knee braces, and more.

Click here to view our Medicare Approved products.

I didn’t see a price on a product that I’m interested in. What should I do?

Some of our products are available only through Medicare and Tricare insurance only. Please give us a call at 866.979.3884 between 8am – 2pm PST and we’ll be happy to provide more information and assist you!

I’m looking for a product from a specific brand. How do I find it?

Core Medical proudly carries top brands like DonJoy, Aspen, Shock Doctor, and many more.

Click here to see all the brands we carry

Don’t see the answer you’re looking for?

Click here to send us an email

or call us at 866.979.3884

(Available between 8am – 2pm PST)